Refund & Cancellation Policy - Nygma.ai
Last Updated: March 18, 2025
This Refund & Cancellation Policy explains how you can cancel your Nygma.ai subscription and request refunds. This Policy is part of our Terms of Service and applies to all Nygma.ai users.
1. Subscription Plans and Billing
1.1 Subscription Types
Nygma.ai offers various subscription plans:
- • Free Plan: Basic features with storage limitations
- • Personal Plan: Enhanced features for individual users
- • Business Plan: Advanced features for teams and organizations
- • Enterprise Plan: Custom solutions for large organizations
1.2 Billing Cycles
- • Monthly subscriptions: Billed every month on the same calendar date
- • Annual subscriptions: Billed every 12 months on the same calendar date
- • Payment is due immediately upon subscription activation and on each renewal date
1.3 Auto-Renewal
- • All paid subscriptions automatically renew unless cancelled before the next billing date
- • You will receive an email reminder before each renewal
- • Renewal charges will be applied to your registered payment method
2. Cancellation Policy
2.1 How to Cancel
You can cancel your subscription at any time by:
- • Logging into your Nygma.ai account and visiting Account Settings > Subscription
- • Contacting our support team at support@genie9.com
- • Sending a cancellation request to billing@genie9.com
2.2 Cancellation Timing
- • Cancellation requests must be made before your next billing date to avoid charges
- • Cancellations take effect at the end of your current billing period
- • You will continue to have access to paid features until the end of your billing period
2.3 No Cancellation Fees
- • We do not charge any fees for cancelling your subscription
- • There are no penalties for early cancellation
2.4 Account Status After Cancellation
- • Your account will be downgraded to the Free Plan at the end of your billing period
- • Data exceeding Free Plan limits may be restricted or deleted after a grace period
- • You can reactivate your subscription at any time
3. Refund Policy
3.1 Money-Back Guarantee
- • New subscribers are eligible for a full refund within 15 days of their initial subscription
- • This applies to first-time subscribers only
- • The guarantee covers the first billing period only
3.2 Refund Eligibility
Full refunds may be issued in the following circumstances:
- • First-time subscription cancelled within 15 days
- • Service unavailability exceeding our SLA commitments
- • Billing errors or duplicate charges
- • Technical issues preventing service use that cannot be resolved
3.4 Non-Refundable Situations
Refunds will not be issued for:
- • Cancellations after the 15-day money-back guarantee period
- • Voluntary account deletion with data loss
- • Forgotten master passwords or lost account access
- • User error or misuse of the service
- • Changes in personal circumstances or needs
8. Special Circumstances
8.1 Technical Issues
- • Significant service outages may qualify for refunds or service credits
- • Technical issues must be reported promptly for refund consideration
- • We will work to resolve technical issues before considering refunds
8.2 Medical or Emergency Situations
- • We may consider refunds for documented medical emergencies or financial hardship
- • Each case is reviewed individually with appropriate documentation
- • Contact our support team to discuss special circumstances
8.3 Legal Requirements
- • Refunds may be required by applicable consumer protection laws
- • We comply with local refund regulations where we operate
- • Contact us for information about your local rights
9. Zero-Knowledge and Refunds
9.1 Data Access Limitations
- • Our zero-knowledge architecture means we cannot access your data to verify usage
- • Refund decisions are based on account activity logs and payment records
- • We cannot recover data to facilitate refunds if passwords are lost
9.2 Security Benefits
- • The zero-knowledge model provides maximum security and privacy
- • This security model may limit some traditional customer service options
- • Users accept these limitations in exchange for enhanced security
10. Contact Information
For refund and cancellation requests:
General Inquiries:
Email: legal@genie9.com
Support and Technical Issues:
Email: support@genie9.com
Billing and Payment Questions:
Email: billing@genie9.com
Mailing Address:
Genie9 LTD
3 Shortlands
W68DA, London
United Kingdom
This Refund & Cancellation Policy was last updated on March 18, 2025. Please check our website for the most current version.