GDPR Compliance
How Genie9 complies with the General Data Protection Regulation (GDPR) to protect the privacy and rights of EU residents.
Our GDPR Commitment
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that governs how organizations collect, use, store, and protect personal data of individuals in the European Union.
At Genie9, we are fully committed to GDPR compliance and have implemented comprehensive measures to ensure the protection of your personal data in accordance with these regulations.
GDPR Key Principles
Lawfulness & Transparency
Clear legal basis for processing with transparent communication
Purpose Limitation
Data collected only for specified, explicit, and legitimate purposes
Data Minimization
Only collect data that is necessary for the stated purpose
Accuracy
Keep personal data accurate and up to date
Storage Limitation
Retain data only as long as necessary
Security
Appropriate technical and organizational measures
Your Rights Under GDPR
As an EU resident, you have the following rights regarding your personal data:
Data Subject Rights
Access & Portability
- • Right to access your personal data
- • Right to data portability
- • Right to know how data is processed
Control & Deletion
- • Right to rectification
- • Right to erasure ("right to be forgotten")
- • Right to restrict processing
Consent & Objection
- • Right to withdraw consent
- • Right to object to processing
- • Right to object to automated decisions
Complaints
- • Right to lodge a complaint
- • Contact supervisory authority
- • Seek judicial remedy
Legal Basis for Processing
We process personal data under the following legal bases:
Contract Performance
Processing necessary to fulfill our contractual obligations to provide backup services and support.
Legitimate Interests
Processing for our legitimate business interests, such as improving services, fraud prevention, and network security.
Consent
Where we rely on consent, you can withdraw it at any time through your account settings or by contacting us.
Legal Obligations
Processing required to comply with legal obligations, such as tax regulations or law enforcement requests.
Technical & Organizational Measures
We implement comprehensive security measures including:
Technical Measures
- • AES-256 encryption at rest and in transit
- • Access controls and authentication
- • Regular security audits and testing
- • Intrusion detection systems
Organizational Measures
- • Employee training and awareness
- • Data protection policies
- • Incident response procedures
- • Regular compliance reviews
International Data Transfers
When we transfer personal data outside the EU/EEA, we ensure appropriate safeguards:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable
- Additional security measures to protect data during transfer
Data Protection Contact
Exercise Your GDPR Rights
To exercise any of your rights under GDPR or for questions about our data protection practices:
Email: privacy@genie9.com
Subject Line: GDPR Request - [Your Right]
Response Time: Within 30 days
For detailed information, see our Privacy Policy and DPA