Genie9 Cookie Policy
Information about how we use cookies and similar tracking technologies on our websites and in our products.
1. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.
This Cookie Policy explains how Genie9 Ltd. ("we", "us", or "our") uses cookies and similar technologies on our websites and in our applications.
2. How We Use Cookies
We use cookies for the following purposes:
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas.
- • Authentication and login status
- • Security tokens
- • Load balancing
- • User preferences (language, region)
Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and choices.
- • Remember login details
- • Personalized content
- • Chat widget preferences
- • Form data retention
Analytics Cookies
These cookies help us understand how visitors interact with our websites by collecting and reporting information anonymously.
- • Pages visited
- • Time spent on site
- • Error messages encountered
- • Performance metrics
Marketing Cookies
These cookies track your online activity to help advertisers deliver more relevant advertising or limit how many times you see an ad.
- • Advertising effectiveness
- • Interest-based advertising
- • Social media integration
- • Campaign tracking
3. Third-Party Cookies
Some cookies on our website are placed by third-party services that appear on our pages. We do not control these cookies. Third-party providers we work with include:
Analytics Providers
- • Google Analytics
- • Microsoft Clarity
- • Hotjar
Support & Marketing
- • Intercom (customer support)
- • Google Ads
- • Social media platforms
4. Cookie Duration
Cookies can be either "session" cookies or "persistent" cookies:
Session Cookies
Temporary cookies that are deleted when you close your browser. Used for maintaining your session while navigating our website.
Persistent Cookies
Remain on your device for a set period or until manually deleted. Used to remember your preferences for future visits.
5. Managing Your Cookie Preferences
You have several options for managing cookies:
Cookie Consent Banner
When you first visit our website, you can choose which types of cookies to accept through our cookie consent banner.
Browser Settings
Most web browsers allow you to control cookies through their settings:
- • Block all cookies
- • Block third-party cookies only
- • Clear cookies when you close the browser
- • Accept cookies from specific websites only
Note: Blocking or deleting cookies may impact your user experience and some features of our website may not function properly.
6. Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) setting. Currently, our website does not respond to DNT signals due to lack of industry standards. However, you can still manage your cookie preferences using the methods described above.
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page with an updated revision date.
8. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Privacy Team
Email: privacy@genie9.com
Response time: Within 30 days
Genie9 Ltd.
3 Shortlands, London, W68DA
United Kingdom
This cookie policy applies to all Genie9 websites and services