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Technical Support
Get help with your BigMind products from our technical support team. We're here to resolve issues and answer your technical questions.
Response Times
Urgent:< 4 hours
High:< 12 hours
Medium:< 24 hours
Low:< 48 hours
Before You Submit
Have your product version and system information ready
Include screenshots or error messages if applicable
Direct Contact
Support Email
support@genie9.com
Emergency Line
For critical business issues
Support Hours
24/7 for urgent issues
9 AM - 6 PM EST for others