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Technical Support
Get help with your BigMind products from our technical support team. We're here to resolve issues and answer your technical questions.
Response Times
Urgent:< 4 hours
High:< 12 hours
Medium:< 24 hours
Low:< 48 hours
Before You Submit
Check our FAQ section for common solutions
Have your product version and system information ready
Include screenshots or error messages if applicable
Direct Contact
Support Email
support@genie9.com
Emergency Line
For critical business issues
Support Hours
24/7 for urgent issues
9 AM - 6 PM EST for others