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Genie9
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Technical Support

Get help with your BigMind products from our technical support team. We're here to resolve issues and answer your technical questions.

Response Times

Urgent:< 4 hours
High:< 12 hours
Medium:< 24 hours
Low:< 48 hours

Before You Submit

Have your product version and system information ready

Include screenshots or error messages if applicable

Direct Contact

Support Email
support@genie9.com

Emergency Line
For critical business issues

Support Hours
24/7 for urgent issues
9 AM - 6 PM EST for others

AI Built