Genie9 Privacy Policy
Learn how Genie9 collects, uses, stores, and protects your personal data across our product suite including BigMind Cloud, BigMind Desktop, and desktop backup solutions.
1. Introduction
Genie9 Ltd. ("Genie9") is committed to protecting the privacy of the users of our website and online services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including:
Cloud Services
- • BigMind Cloud (Business backup)
- • Web applications and portals
- • Online backup services
Desktop Software
- • BigMind Desktop
- • Timeline products
- • Backup Manager software
We are registered in England and Wales as Genie9 LTD and are committed to protecting your privacy in compliance with GDPR, CCPA, and other applicable privacy laws.
2. Information We Collect
Account Information
- Name, email address, and contact information
- Account credentials and authentication data
- Billing and payment information (processed securely)
- Company information for business accounts
Technical Data
- Device information (OS, hardware specifications)
- IP addresses and network information
- Browser type and version
- Application usage statistics and performance data
Your Content & Files
Cloud Services: We store your files and data in encrypted form on our secure servers. We may access metadata for service operation but not file contents.
Desktop Software: Files remain on your local devices. We do not access or collect your local files unless you specifically choose to backup to our cloud.
3. How We Use Your Information
We use your information to:
Service Operations
- Provide and maintain our services
- Process backups and data synchronization
- Manage user accounts and authentication
- Process payments and billing
Service Improvement
- Analyze usage patterns and performance
- Develop new features and capabilities
- Troubleshoot technical issues
- Provide customer support
4. Data Security
We implement comprehensive security measures to protect your data:
Encryption
AES-256 encryption for data at rest and in transit
Access Control
Multi-factor authentication and role-based access
Infrastructure
Secure data centers with 24/7 monitoring
Compliance
GDPR, CCPA, and industry standard compliance
5. Data Sharing and Disclosure
We do not sell your personal data. We may share information only in these limited circumstances:
- Service Providers: Trusted partners who help operate our services (e.g., cloud infrastructure, payment processing)
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- With Consent: When you explicitly authorize sharing
6. Your Privacy Rights
Under applicable privacy laws (GDPR, CCPA, etc.), you have the right to:
Access & Control
- • Access your personal data
- • Correct inaccurate information
- • Delete your account and data
- • Export your data (portability)
Privacy Controls
- • Object to data processing
- • Restrict certain uses
- • Withdraw consent
- • File privacy complaints
Exercise Your Rights: Contact us at privacy@genie9.com or through your account settings. We respond to requests within 30 days.
7. International Data Transfers
We operate globally and may transfer your data to countries outside your region:
EU/UK
GDPR adequacy decisions
US
Standard contractual clauses
Other
Appropriate safeguards
8. Data Retention
We retain your personal data only as long as necessary to provide services and fulfill the purposes outlined in this policy:
- Active Accounts: Data retained while account is active
- Inactive Accounts: Data deleted after periods specified in Terms
- Legal Requirements: Some data retained for compliance
9. Cookies and Tracking
We use cookies and similar technologies to improve your experience. For detailed information, please see our Cookie Policy.
10. Contact Us
Questions about this Privacy Policy or your privacy rights? Contact us:
Privacy Team
Email: privacy@genie9.com
Response time: Within 30 days
Legal Entity
Genie9 LTD
Registered in England and Wales
3 Shortlands, London, W68DA, UK
This privacy policy applies to all Genie9 services except GCloud and Nygma