Cookie Policy
How Genie9 uses cookies across our websites and services
Last updated: January 15, 2024
About This Policy
This Cookie Policy explains how Genie9 Ltd and our products (BigMind Cloud, BigMind Desktop, GCloud) use cookies and similar technologies. We believe in transparency about data collection and giving you control over your privacy.
We use cookies responsibly and provide easy ways to manage your preferences.
What Are Cookies?
Cookies are small text files stored on your device when you visit our websites or use our services. They help us:
- • Remember your preferences and settings
- • Keep you signed in to your account
- • Understand how you use our services
- • Improve our products and user experience
- • Protect against fraud and abuse
Types of Cookies We Use
Essential Cookies
Required for our services to function properly. You cannot opt out of these.
Authentication
Keep you logged in securely
Examples: auth_token, session_id
Security
Protect against CSRF attacks
Examples: csrf_token, secure_session
Load Balancing
Ensure service stability
Examples: server_id, lb_route
Functional Cookies
Enhance your experience by remembering your choices.
Language Preferences
Remember your language selection
Cookie: lang_pref | Duration: 1 year
UI Preferences
Dashboard layout, theme settings
Cookie: ui_settings | Duration: 1 year
Recently Viewed
Remember your recent files/folders
Cookie: recent_items | Duration: 30 days
Enquiry Attribution
Records how you first reached our website, so that if you later contact us or request a demo, we know which campaign or page brought your enquiry.
First-Touch Attribution
The page you landed on, the referring site, and any campaign tags in the link (utm_source, utm_medium, utm_campaign, utm_content, utm_term, and the ad click identifier from Google (gclid), Meta (fbclid), LinkedIn (li_fat_id) or OpenAI (oppref or click_id)), plus the date of that visit. Your browser sends it back to this website with each request, but we read and store it only when you choose to submit a form.
Cookie: g9_attr | Duration: 90 days | First-party (this website only)
Browser storage: g9_attribution (localStorage) | Ignored after 90 days
Classification: Marketing (first-party, only with your consent). It is set only if you allow marketing cookies: in the UK and the European Economic Area only after you accept them in the cookie banner, elsewhere unless you choose essential cookies only. If you later choose essential cookies only, it is removed. It is never shared with advertising networks and is not used to track you across other sites. You can also remove it at any time by clearing this site's cookies and site data in your browser.
Analytics Cookies
Help us understand how you use our services to improve them.
Google Analytics
Website usage statistics
Cookies: _ga, _gid | Duration: 2 years
Internal Analytics
Product usage and performance
Cookie: _genie9_analytics | Duration: 90 days
Analytics data is anonymized and never linked to personal information.
Marketing Cookies
Used to show relevant ads and measure campaign effectiveness.
Google Ads
Conversion tracking and remarketing
Only on marketing pages, not in apps
Facebook Pixel
Ad campaign measurement
Only on marketing pages, not in apps
Marketing cookies are never used in our applications, only on our marketing website.
Third-Party Services
Some features use third-party services that may set their own cookies:
- Stripe: Payment processing (checkout pages only)
- Cloudflare: Security and performance
- Zendesk: Customer support (support pages only)
- YouTube: Embedded videos (marketing pages)
Managing Your Cookie Preferences
Cookie Settings
You can manage your cookie preferences at any time:
Browser Controls
You can also control cookies through your browser:
- • Chrome: Settings → Privacy and security → Cookies
- • Firefox: Settings → Privacy & Security → Cookies
- • Safari: Preferences → Privacy → Cookies
- • Edge: Settings → Cookies and site permissions
Disabling essential cookies may prevent our services from working properly.
Do Not Track
We respect Do Not Track (DNT) browser signals. When DNT is enabled, we disable analytics and marketing cookies. Essential cookies remain active as they're necessary for our services to function.
Updates to This Policy
We may update this Cookie Policy to reflect changes in our practices or for legal reasons. When we make changes:
- • We'll update the "Last updated" date
- • For significant changes, we'll notify you via email or in-app
- • You may need to review and accept updated preferences
Questions About Cookies?
If you have questions about our use of cookies or this policy:
Email: privacy@genie9.com
Privacy Center: genie9.com/legal/genie9/privacy