Refund Policy
Our 30-day money-back guarantee ensures your satisfaction with Genie9 products and services.
30-Day Money-Back Guarantee
30 Days
Risk-Free Trial Period
We're confident you'll love our products. If you're not completely satisfied within 30 days of your initial purchase, we'll refund your payment in full.
This guarantee applies to all new purchases of Genie9 products and services, including BigMind Cloud, BigMind Desktop, and our backup solutions.
Refund Eligibility
To be eligible for a refund:
First-Time Purchases
Refunds are available for initial purchases only. Renewals and upgrades are not eligible for the 30-day guarantee.
Request Within 30 Days
Your refund request must be submitted within 30 days of your initial purchase date.
Valid Reason
While we don't require a detailed explanation, we appreciate feedback to help us improve our products and services.
Refund Exclusions
The following are not eligible for refunds:
- Renewal payments for existing subscriptions
- Upgrade fees or additional storage purchases
- Services already consumed or data transfer fees
- Accounts terminated for violation of Terms of Service
- Free trial or evaluation versions
How to Request a Refund
To request a refund, follow these simple steps:
Contact Support
Email our billing team at billing@genie9.com with your refund request.
Provide Information
Include your order number, email address used for purchase, and purchase date.
Processing
We'll process your refund within 5-7 business days and notify you via email.
Important: Upon refund approval, your account and all associated data will be permanently deleted. Please backup any important data before requesting a refund.
Refund Processing Timeline
Request Review
1-2 business days
We'll review your request and verify eligibility
Processing
3-5 business days
Refund initiated to your original payment method
Bank Processing
5-10 business days
Time for funds to appear in your account
Confirmation
Email notification
You'll receive confirmation once processed
Cancellations After 30 Days
If you cancel your subscription after the 30-day guarantee period:
- No refunds are provided for the remaining subscription period
- Your service continues until the end of the current billing cycle
- Auto-renewal is disabled to prevent future charges
Contact Billing Support
Billing Team
Email: billing@genie9.com
For refund requests and billing inquiries
Response Time
Within 1-2 business days
Monday - Friday, 9 AM - 5 PM GMT
This refund policy applies to all Genie9 products except where noted