Privacy Policy
Your privacy is important to us. This policy explains how Genie9 collects, uses, and protects your personal information when you use our services.
Last updated: November 12, 2026
Genie9 Limited ("we", "us", or "our") operates cloud backup and storage services including BigMind, G Cloud, and related products. This Privacy Policy describes how we collect, use, and share information about you when you use our services.
Information We Collect
- Personal information you provide (name, email, company)
- Usage data and analytics
- Technical information (IP address, browser type, OS)
- Payment information for subscriptions
- Files and data you backup (encrypted and private)
How We Use Your Information
- Provide and maintain our services
- Process payments and send invoices
- Send service updates and notifications
- Improve our products and services
- Comply with legal obligations
Information Sharing
- We do not sell your personal information
- Share with service providers who assist our operations
- Disclose when required by law
- With your consent for specific purposes
- In connection with business transfers or acquisitions
Data Security
- Industry-standard encryption (AES-256)
- Secure data centers with physical security
- Regular security audits and assessments
- Employee training on data protection
- Incident response procedures
Your Privacy Rights
You have control over your personal information
Access & Portability
Request a copy of your personal data in a structured, machine-readable format.
Update & Correction
Update inaccurate or incomplete personal information in your account.
Deletion
Request deletion of your personal data, subject to legal requirements.
Opt-Out
Opt out of marketing communications and certain data processing.
Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience on our website. These help us remember your preferences, analyze usage, and provide personalized content.
How you found us (enquiry attribution)
When you arrive on our website we can record how you got here: the page you landed on, the website that referred you, any campaign tags in the link (such as utm_source or utm_campaign), any ad click identifier from Google (gclid), Meta (fbclid), LinkedIn (li_fat_id) or OpenAI (oppref or click_id), and the date. This is kept in your browser in a first-party cookie, g9_attr, and a browser-storage entry, g9_attribution, for 90 days. It is set only if you allow marketing cookies: in the UK and the European Economic Area only after you accept them in the cookie banner, elsewhere unless you choose essential cookies only. If you later choose essential cookies only, it is removed.
Like any cookie, your browser sends it back to our website with each page request, but we read and store it only when you choose to send us an enquiry (for example a contact, demo or quote form, or a newsletter sign-up). It is then stored with your enquiry and in our customer-relationship management system, so we know which campaign brought it. We use it to measure our own marketing; we do not share it with advertising networks or use it to track you on other websites. You can remove it at any time by choosing essential cookies only in Cookie Settings, or by clearing this site's cookies and site data in your browser. Cookie details
Children's Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Questions About Privacy?
If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Team.