Child Safety Standards — Nygma

Genie9 does not tolerate child sexual abuse and exploitation (CSAE) in any form, including child sexual abuse material (CSAM), grooming, sextortion and the sexualisation of minors. These standards apply to everything in Nygma: encrypted drives, share links and Nygma Chat.

• • Nygma Chat is invite-only: nobody can message you unless you accepted their invitation. There is no directory, public profile, search or random matching.
• • Drives and chats are end-to-end encrypted. We cannot see their content and we do not scan it. This protects our users' privacy, and it means we rely on reports from users and on the law to act.

• • In the app: on any chat contact, tap Report a problem.
• • By email: abuse@genie9.com — for anything you find in Nygma, including a shared link.
• • If a child is in immediate danger, contact your local police or emergency services first.

Reports about child safety are handled first. We acknowledge every report within 48 hours.

When we receive a credible report, or otherwise become aware of CSAM or CSAE involving Nygma, we:

1. disable the content we can reach (for example a share link) and suspend the accounts involved;
2. preserve the information we hold;
3. report it to the relevant authorities as the law requires — in the UK the National Crime Agency, in the US the National Center for Missing & Exploited Children (NCMEC), and the competent authority elsewhere;
4. cooperate with valid requests from law enforcement.