Terms of Service — Nygma

Nygma is provided by Genie9 LTD, a company registered in England and Wales ("Genie9", "we", "us", "our"). These Terms of Service ("Terms") govern your use of Nygma on the web (nygma.genie9.com), on Android and on iOS, including Nygma Chat (together, the "Service").

By creating an account, signing in or using the Service you agree to these Terms. If you do not agree, do not use the Service.

These documents form part of these Terms:

• • Privacy Policy
• • Acceptable Use Policy
• • Refund & Cancellation Policy
• • End User License Agreement (for the mobile apps)
• • Child Safety Standards

If you get Nygma from Google Play or the Apple App Store, that store's terms also apply to your download and to purchases made through it.

You must be at least 16 years old to use Nygma, including Nygma Chat. By using the Service you confirm that you are.

You may not use the Service if you are barred from doing so under the laws of the United Kingdom, the country you live in, or any sanctions or export rules that apply to you. Each account is for one person. If you use Nygma on behalf of an organisation, you confirm you are authorised to accept these Terms for it.

Nygma accounts have no account password. You sign in with a one-time code we email to you, or with Sign in with Google or Sign in with Apple where offered. Anyone who can read your email or control your Google or Apple account can sign in to your Nygma account, so keep them secure. You may turn on two-factor authentication on the web.

You are responsible for everything done through your account and for keeping your email address up to date. Tell us at support@genie9.com if you believe your account has been misused. Signing out ends your session on every device.

The name and email address you give us must be yours. We may refuse to open an account, or close one, at our discretion, including where we restrict sign-ups from certain countries.

• • Encrypted drives for files, photos and videos, with optional PINs, recovery phrases and App Lock
• • Password-protected share links with optional expiry
• • Duress mode and Time Bomb (on the plans that include them)
• • Nygma Chat — end-to-end encrypted messaging between people who invite each other (mobile apps)
• • Access on the web, Android and iOS

We may add, change, limit, suspend or withdraw any feature, plan, storage limit or app version at any time, including features of the free plan. Where a change takes away a significant part of a paid plan you have already paid for, you may cancel and the Refund & Cancellation Policy applies. Features marked beta or preview are provided as they are and may change or disappear.

Nygma is not a guaranteed backup. Keep your own copies of anything you cannot afford to lose.

Nygma has a free plan and paid subscriptions, billed monthly or yearly. The price, storage and features of each plan are shown in the app or at checkout when you buy. Prices include or exclude taxes as shown at checkout.

Subscriptions bought through Google Play or the Apple App Store are billed, renewed, managed and refunded by Google or Apple under their terms; we cannot change or refund them. Subscriptions bought on our website are billed by our payment processor, Stripe. A subscription belongs to the store it was bought through; the app will not sell you a second subscription through another store.

Subscriptions renew automatically at the end of each period at the then-current price until you cancel. You authorise the store or Stripe to charge you on each renewal.

We may change our prices. Store subscribers are told by Google or Apple under their rules. Website subscribers are told by email at least 14 days before a new price applies to their next renewal; if you do not want to pay it, cancel before that renewal.

If a payment fails or is reversed, we may move your account to the free plan or suspend it until the amount is paid.

You can cancel at any time — in Google Play or the App Store for store subscriptions, or in your account for website subscriptions. Cancellation takes effect at the end of the period you have paid for; you keep your paid plan until then.

Payments are non-refundable, and we do not give refunds or credits for partial periods, unused storage, downtime or features you did not use, except where the law requires it or the store that billed you grants one. Full details: Refund & Cancellation Policy.

If you are a consumer in the UK or EU and buy on our website, you ask us to start your subscription immediately when you buy it, and you acknowledge that you lose your right to cancel within 14 days once the service has been fully provided; if you cancel within 14 days before then, we may deduct an amount for the service already provided, as the law allows.

Your account returns to the free plan. While your data exceeds the free plan's limits you cannot upload, and we may delete data above those limits after giving you at least 30 days' notice by email.

You keep all rights in what you store, share or send with Nygma ("Your Content"). You give us the permission we need to store, copy and transmit Your Content, in encrypted form, to provide the Service.

You are solely responsible for Your Content and for having the right to store and share it. You must not use Nygma for anything our Acceptable Use Policy forbids.

Anyone who has a share link and its password can open what it shares until the link expires or you remove it. Choose who receives links and passwords carefully; we are not responsible for what recipients do with what you share.

We may disable any share link, without notice, if we reasonably believe it is used to break these Terms or the law.

Nygma Chat lets you exchange messages, photos, videos, files, voice messages and locations with people who accept your invitation (a QR code or a one-time link). Chats are end-to-end encrypted: we cannot read them, we do not scan them, and we cannot recover them if you lose your phone and your chat recovery phrase. There is no directory, search or random matching. By setting up Chats you agree to this section and to the chat rules below, in addition to the rest of these Terms.

You must be at least 16 to use Nygma Chat. Only people whose invitation you accept, or who accept yours, can message you.

Block and delete on any contact removes the chat from your phone and closes it on our servers; the other person is not told. Report a problem in any chat sends us a report from inside the app (you can also write to abuse@genie9.com). Because chats are end-to-end encrypted, we see only what you choose to send us. We acknowledge reports within 48 hours. If someone is in immediate danger, contact your local emergency services first.

We cannot read chats, so we act on reports and on what the law requires of us. If we believe these rules were broken we may, without notice and without refund: suspend or close the accounts involved; refuse further invitations or messages from them; and preserve the information we hold and report it to the authorities — including reporting child sexual abuse material to the National Crime Agency in the UK, NCMEC in the US or the competent authority elsewhere. If you think we got a decision wrong, write to abuse@genie9.com; we will review it at our discretion.

Your contacts choose the names they show and we do not verify them — use Verify (compare codes in person) before sharing anything sensitive. Disappearing-message timers delete messages on both phones, but the other person can still copy or photograph their screen. We do not guarantee that any message will be delivered.

You can delete your account at any time in the app (Settings → Delete account) or at nygma.genie9.com/delete-account. Deletion is permanent and cannot be undone.

We may suspend or close your account, with or without notice, if you break these Terms or the law, if we are required to by law or a regulator, if your account is used in a way that risks harm to others or to the Service, or if we stop providing Nygma. We may also close free accounts that have been inactive for 12 months after giving 30 days' notice by email. If we stop providing Nygma altogether we will give you at least 30 days' notice so you can download your data.

When an account is closed, its data is deleted and cannot be recovered. No refund is due when we close an account for a breach of these Terms. Sections that by their nature should survive (including 4, 8, 15 to 21) survive termination.

Nygma relies on third parties such as Apple, Google, Stripe and Amazon Web Services. Their services are governed by their own terms, and we are not responsible for their acts, omissions, outages or decisions, including store billing, refunds and account actions.

The Service, the apps, the Nygma name and logo and all related software and content (other than Your Content) belong to Genie9 or its licensors. These Terms give you a limited, personal, non-transferable, revocable right to use the Service; they do not transfer any ownership.

If you send us ideas or feedback, we may use them freely without owing you anything.

To the extent the law allows, you will compensate Genie9 for losses, claims and reasonable costs (including legal fees) arising from Your Content, your breach of these Terms or your breach of the law.

We are not responsible for any failure or delay caused by events beyond our reasonable control, including outages of hosting, network, app-store or payment providers, cyber-attacks, power failures, strikes, government action, epidemics, war or natural disasters.

We may change these Terms at any time by publishing a new version on this page. For changes that materially reduce your rights we will also tell you by email or in the app before they take effect. If you keep using the Service after a change takes effect, you accept the new Terms; if you do not agree, stop using the Service and delete your account.

• • We may transfer our rights and obligations under these Terms to another company; you may not transfer yours without our written consent
• • If any part of these Terms is found unenforceable, the rest stays in effect
• • If we do not enforce a right straight away, we can still enforce it later
• • These Terms and the documents they refer to are the whole agreement between you and us about the Service
• • Except for Apple as set out in the End User License Agreement, no one other than you and Genie9 has any right to enforce these Terms
• • We may send notices to the email address on your account or show them in the app

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer living in Scotland or Northern Ireland you may also bring proceedings there.

Please contact us first so we can try to resolve the issue. To the extent the law allows, claims must be brought within one year of the event giving rise to them, and only on an individual basis.