End User License Agreement (EULA)
Last Updated: October 13, 2026
Please read this Agreement carefully. By downloading, installing, accessing or using Nygma, you agree to this Agreement. If you do not agree, do not install or use Nygma. Sections 10 and 11 limit our responsibility to you, and Section 5 explains why we cannot recover your drive passwords or your data.
1. About This Agreement
1.1 Who This Agreement Is Between
This End User License Agreement (“EULA” or “Agreement”) is between you and Genie9 LTD, 3 Shortlands, London W6 8DA, United Kingdom (“Genie9”, “we”, “us”). If you got the App from the Apple App Store, Section 13 also applies. If you got it from Google Play, Section 14 also applies.
1.2 Other Documents
Your use of the Service is also governed by our Terms of Service, Privacy Policy, Acceptable Use Policy and Refund & Cancellation Policy. If this EULA and the Terms of Service conflict about your licence to use the App, this EULA applies.
1.3 Minimum Age
You must be at least 16 years old to use Nygma, including Nygma Chat.
2. Definitions
- • “App” means the Nygma apps for Android and iOS and the Nygma web app at nygma.genie9.com, including all updates.
- • “Service” means the Nygma online service that the App connects to, including storage, sharing and Nygma Chat.
- • “Drive” means an encrypted storage space in your account. Each drive has its own drive password.
- • “Drive password” means the password you choose for a drive. It never leaves your device; we store only a verifier derived from it.
- • “Recovery phrase” means the set of words you can create for a drive to get back into it if you forget its drive password.
- • “PIN” means an optional 6-digit code you can set on a device to unlock a drive on that device. On mobile, it needs the device’s biometrics.
- • “Duress mode”, “Time Bomb” and “Nygma Chat” are described in Sections 6 and 7.
3. Licence
3.1 Licence Grant
If you follow this EULA, Genie9 grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to download, install and use the App on devices you own or control, only to access and use the Service in line with this EULA and the Terms of Service. If you got the App from the Apple App Store, this licence is also limited as set out in Section 13.2.
3.2 Restrictions
You must not, and must not help anyone else to:
- • copy, modify, adapt, translate or create derivative works of the App, except as this EULA allows
- • reverse engineer, decompile or disassemble the App, or try to derive its source code, except to the extent the law allows this despite this restriction
- • rent, lease, lend, sell, sublicense, distribute or otherwise make the App available to anyone else
- • remove or change any copyright, trade mark or other notice in the App
- • get around or interfere with the security of the App or the Service, plan limits, or payment or licence checks
- • use the App or the Service to break the law, or in breach of the Terms of Service or the Acceptable Use Policy
- • use the App to build a competing product or service
3.3 Ownership
The App is licensed to you, not sold. Genie9 and its licensors own the App and all intellectual property rights in it, and keep all rights not expressly granted to you. Some parts of the App are open-source software, which is licensed to you under its own licence terms.
4. Updates and Support
4.1 Updates
We may release updates, fixes and new versions of the App. Depending on your device and store settings, they may download and install automatically. The web app changes when we release changes. This EULA applies to every update unless the update comes with separate terms.
4.2 Old Versions and Features
- • We may stop supporting older versions of the App, operating systems or devices at any time. Older versions may stop working with the Service, and you may need to update to keep using it.
- • We may add, change or remove features of the App or the Service at any time.
4.3 Support
We provide support by email at support@genie9.com. Except where the law requires, we have no obligation to provide maintenance, support or updates, and we do not promise response times. See our Service Availability Statement.
5. Your Account, Drive Passwords and Recovery Phrases
5.1 Passwordless Sign-In
- • Your Nygma account has no account password. You sign in with a 6-digit code that we email to you, or with Sign in with Google or Sign in with Apple in the mobile apps. On the web you can also turn on two-factor authentication with an authenticator app.
- • Anyone who controls your email account, or your Google or Apple account, may be able to sign in to your Nygma account. Keep those accounts secure. Signing in does not by itself open your drives: each drive needs its drive password.
5.2 Drive Passwords and Recovery Phrases
- • File contents, file and folder names, thumbnails and file metadata are encrypted on your device before upload. Your drive password never leaves your device; we store only a verifier derived from it, so we cannot decrypt what is in your drives.
- • You alone are responsible for remembering your drive passwords and for keeping your recovery phrases, PINs and chat recovery phrase safe. Genie9 cannot reset, recover or bypass any of them.
- • If you lose a drive’s password and its recovery phrase, the data in that drive is permanently lost. Genie9 is not responsible for that loss.
5.3 What We Can See
Some information is stored readable on our servers: your account email and name, the names you give your drives, file sizes, counts and timestamps, your plan and billing records, and IP addresses in server logs. The Privacy Policy explains how we use it.
5.4 Keep Your Own Copies
You are responsible for keeping copies of important data somewhere other than Nygma.
6. Security Features You Control
6.1 Duress Mode
On plans that include it, you can set a duress password that opens a decoy drive instead of your real data. Duress mode is a tool, not a guarantee: we do not promise that it will protect you, mislead anyone or keep you safe in any situation. You decide whether and how to use it, and you are responsible for complying with the law where you are, including any legal duty to disclose passwords or encryption keys.
6.2 Time Bomb
- • Time Bomb is off unless you turn it on. If you turn it on and do not use Nygma for the period of inactivity you choose, Nygma permanently wipes your data, after warning emails or silently, as you choose.
- • The wipe cannot be undone, and Genie9 will not restore data that Time Bomb has wiped.
- • As far as the law allows, Genie9 is not liable for data that Time Bomb wipes as you configured it, including where you could not use Nygma during the period or a warning email did not reach you.
6.3 Share Links
You can share files through password-protected links, with an optional expiry date. The link password never reaches us. Anyone who has a link and its password can open what you shared and keep copies, so you are responsible for who you share with. We cannot take back a file once someone has downloaded it.
6.4 Trash, App Lock and Offline Copies
- • Items in Trash are deleted for good after 30 days.
- • App Lock on mobile uses your device’s biometrics or passcode.
- • Offline copies are kept on your phone. You are responsible for the security of your devices.
7. Nygma Chat
7.1 How Nygma Chat Works
Nygma Chat, in the mobile apps, sends end-to-end encrypted messages, photos, videos, files, voice messages and locations between people who invite each other with a QR code or a one-time link. There is no directory, search or random matching. Genie9 cannot read your chats and does not scan them.
7.2 Your Responsibility
- • You are responsible for what you send and who you send it to. People you chat with can save, copy, screenshot or forward what you send, even when disappearing messages are on.
- • You must follow the chat rules in the Terms of Service and the Acceptable Use Policy.
7.3 Delivery, Recovery and Reporting
- • Messages and attachments that cannot be delivered within 30 days are deleted from our servers.
- • Your chat list can be restored only with your chat recovery key (24 words). We cannot recover it for you.
- • You can block anyone, and report a problem from inside the app. The report reaches abuse@genie9.com with only what you choose to send.
8. Your Content and Conduct
8.1 Your Content
You keep ownership of your files and messages. You give us permission to store, copy and transmit them, in encrypted form, as needed to provide the Service.
8.2 Lawful Use
You must use the App and the Service lawfully and follow the Terms of Service and the Acceptable Use Policy. You are responsible for your content and for everything done through your account. We do not check, and are not responsible for, the content you store or send.
9. Suspension and Termination
9.1 By You
You can stop using Nygma at any time, and delete your account in the app (Settings → Delete account) or at nygma.genie9.com/delete-account. Deleting your account does not cancel an App Store or Google Play subscription; see the Refund & Cancellation Policy.
9.2 By Us
We may suspend or end your access to the App and the Service, and this licence, if you break this EULA, the Terms of Service or the Acceptable Use Policy, if the law requires us to, or to protect the Service, our users or others. We may also stop offering the App or the Service, giving reasonable notice where the law requires.
9.3 What Happens Next
When this licence ends, you must stop using the App and delete it. Sections 3.3, 5, 6.2, 10, 11, 13, 16 and 17 continue to apply after it ends.
10. Disclaimers
10.1 “As Is” and “As Available”
As far as the law allows, the App and the Service are provided “as is” and “as available”, without warranties, conditions or other terms of any kind, express or implied, including any implied terms of satisfactory quality, merchantability, fitness for a particular purpose or non-infringement.
10.2 No Guarantees
We do not guarantee that the App or the Service will be uninterrupted, timely, secure or free of errors, that your data will never be lost or damaged, that encryption will resist every future attack, or that any feature, including Duress mode, Time Bomb and Nygma Chat, will achieve what you want it to.
10.3 Your Statutory Rights
If you are a consumer, you have legal rights in relation to digital content and services, for example under the Consumer Rights Act 2015. Nothing in this EULA affects those rights.
11. Limitation of Liability
11.1 What We Do Not Limit
Nothing in this EULA limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Nothing in this EULA affects your statutory rights as a consumer.
11.2 Losses We Are Not Responsible For
Subject to Section 11.1 and as far as the law allows, Genie9 is not liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for:
- • loss of or damage to data, including data lost because of a lost drive password, recovery phrase, PIN or chat recovery phrase, a Time Bomb wipe, Trash being emptied, or deletion by you
- • loss of profits, revenue, business, contracts, goodwill or anticipated savings, or business interruption
- • any indirect or consequential loss
- • loss caused by events outside our reasonable control, including failures of third-party services, networks, devices or power
- • loss caused by your breach of this EULA, the Terms of Service or the Acceptable Use Policy, or by someone else using your email, Google or Apple account
11.3 Our Total Liability
Subject to Section 11.1, our total liability to you for all claims arising out of or in connection with this EULA, the App or the Service is limited to the total amount you paid for Nygma, directly or through Apple or Google, in the 12 months before the event that gave rise to the claim, or £50 if you have not paid anything (the same limit as the Terms of Service).
12. Third-Party Services, Export Control and Sanctions
12.1 Third-Party Services
The App relies on third-party services, including Apple, Google, Stripe and Amazon Web Services. Their own terms apply to your use of them, and we are not responsible for them. You must also follow any third-party terms that apply when you use the App, such as your mobile carrier’s or internet provider’s terms. Data charges are your responsibility.
12.2 Export Control and Sanctions
The App contains encryption and may be subject to UK, US and other export control and sanctions laws. You must not use, export or re-export the App in breach of those laws. You confirm that you are not located in a country subject to a UK or US embargo and are not named on a UK or US list of sanctioned or restricted parties. We may restrict access to Nygma from some countries. See our Export Control page.
13. Apple App Store Additional Terms
This Section applies if you got the App from the Apple App Store. If it conflicts with any other part of this EULA, this Section applies.
13.1 Agreement With Genie9, Not Apple
This EULA is concluded between you and Genie9 only, and not with Apple Inc. (“Apple”). Genie9, not Apple, is solely responsible for the App and its content.
13.2 Scope of Licence
Your licence to the App is a non-transferable licence to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions (the App Store Usage Rules), except that the App may be accessed and used by other accounts associated with you through Family Sharing or volume purchasing.
13.3 Maintenance and Support
Genie9 is solely responsible for providing any maintenance and support for the App, as set out in this EULA or as required by law. Apple has no obligation whatsoever to provide any maintenance or support services for the App.
13.4 Warranty
Genie9 is solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are Genie9’s sole responsibility, not Apple’s.
13.5 Product Claims
Genie9, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and use of it, including:
- • product liability claims
- • any claim that the App fails to conform to any applicable legal or regulatory requirement
- • claims arising under consumer protection, privacy or similar legislation
13.6 Intellectual Property Claims
If a third party claims that the App, or your possession and use of it, infringes that third party’s intellectual property rights, Genie9, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
13.7 Legal Compliance
You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
13.8 Developer Name and Address
Please send any questions, complaints or claims about the App to Genie9 LTD, 3 Shortlands, London W6 8DA, United Kingdom, email legal@genie9.com.
13.9 Third-Party Terms
You must comply with applicable third-party terms of agreement when using the App, for example your wireless carrier’s data service agreement.
13.10 Third-Party Beneficiary
You and Genie9 agree that Apple and Apple’s subsidiaries are third-party beneficiaries of this EULA, and that, once you accept this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary.
14. Google Play
If you got the App from Google Play, the Google Play Terms of Service also apply to the App you obtained there. Google is not a party to this EULA. Purchases made through Google Play are billed and refunded by Google, as explained in our Refund & Cancellation Policy.
15. Changes to This EULA
We may change this EULA from time to time. We will post the new version on this page with a new “Last Updated” date, and if a change is significant we will tell you in the app or by email. If you keep using Nygma after a change takes effect, the new version applies to you. If you do not agree to it, stop using Nygma and delete your account.
16. General
- • Whole agreement: this EULA, together with the documents listed in Section 1.2, is the whole agreement between you and Genie9 about the App.
- • Transfer: we may transfer our rights and obligations under this EULA to another organisation. You may not transfer yours without our written consent.
- • Third-party rights: except for Apple and its subsidiaries under Section 13.10, no one other than you and Genie9 has any right to enforce this EULA under the Contracts (Rights of Third Parties) Act 1999.
- • Severability: if a court decides that any part of this EULA is unlawful or unenforceable, the rest stays in force.
- • No waiver: if we delay enforcing any part of this EULA, we can still enforce it later.
17. Governing Law and Disputes
17.1 Governing Law
This EULA, and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims), is governed by the laws of England and Wales.
17.2 Courts
The courts of England and Wales have exclusive jurisdiction. If you are a consumer, this does not take away the protection of the mandatory laws of the country where you live, or any right the law gives you to bring proceedings in your local courts (for example, in Scotland or Northern Ireland).
17.3 Individual Claims
As far as the law allows, you agree to bring claims against Genie9 only on an individual basis, and not as a claimant or class member in any class, group or representative action.
17.4 Time Limit for Claims
As far as the law allows, any claim must be brought within one year after the cause of action arises.
18. Contact Information
For questions about this Agreement or the App, contact us at:
Genie9 LTD
3 Shortlands
London W6 8DA
United Kingdom
Legal: legal@genie9.com
Support: support@genie9.com
Privacy: privacy@genie9.com
Abuse and illegal content: abuse@genie9.com
Acknowledgment
By using Nygma, you confirm that you have read, understood and agree to this Agreement.
This Agreement was last updated on October 13, 2026. Please check this page for the current version.