Restoring an encrypted backup
Type the password and restore as usual. A wrong one stops before anything is written, and a lost one cannot be recovered.
On this page
An encrypted backup restores like any other, with one more field: its password. On the Restore page it is marked Encrypted, with a lock, in the Status column.
Steps#
- Open Restore, click the job and Browse the point in time.
- Tick what you want, or nothing for the whole point.
- Under Restore to, choose where it goes.
- Type the Password.
- Click Start restore.
The file names and folders are listed without the password. They are kept in the backup's manifest, which is not encrypted; only the contents of the files are. Start restore stays greyed until a password is typed.
A wrong password#
The password is checked before the first file is written. A wrong one shows Wrong password. Nothing was written. (E-ENC-001) on the password field. Type it again: nothing locks you out, and from the second try the field counts your attempts.
Preview needs the password too#
Preview on a version asks for it first: Type the password first: the set is encrypted. The preview is a decrypted copy in GBM AI's preview folder until you next open the app. See Versions of a file, and previewing before you restore.
When the job's password was changed#
Points made before the change take the old password; points made after it take the new one. The first backup after a change is a full one that starts a new chain, and its log says so. No point ever needs two passwords.
Without the password#
There is no recovery: not a hint, not a reset, not a support ticket. Genie9 cannot open the backup either.
What you can still do is see the file names, folders and sizes in the backup. To get the space back, delete the backup's folder on the destination in File Explorer. GBM AI itself removes backups only through retention.
Tip
Put the password in your password manager the day you set it, with the job's name. Test a restore once, early.