14 days to change your mind.

If you bought a Genie Backup Manager AI licence from Genie9, you can ask for a full refund within 14 days of buying, for any reason. The two-year option is refunded together with the licence it was bought with, not on its own.

One refund per person for each edition: if a licence of the same edition was refunded to you before, Genie9 may decline another.

At checkout you ask for your key to be supplied straight away, which ends the legal right to cancel a purchase of digital content; this refund takes its place (licence agreement, section 11). It does not affect your legal rights if the software is faulty or not as described.

A renewal adds updates and support to a licence you already have, and you choose it after using the software. Renewals are not refunded, except where the law requires; if one is refunded, Genie9 may end the updates time it added.

Contact support, or write to info@genie9.com, from the e-mail address you bought with, and give the licence key or the receipt number from your e-mail. You do not need to give a reason.

The refund goes back to the card you paid with, within 14 days of your request and usually much sooner. Your bank may take a few more working days to show it.

A refunded licence is cancelled on every PC it is on. On those PCs:

• the jobs you set up keep running, and new work follows the Free edition;
• restore always works, for every backup, encrypted ones included;
• your backups, jobs and settings are not touched.

The Free edition and the 15-day trials cost nothing, and never ask for a card, so there is nothing to refund and nothing is ever charged when a trial ends.

A licence bought from a reseller is refunded by that reseller, under its own policy, not by Genie9.

If you think a charge is wrong, please contact us before asking your bank to reverse it: we can usually sort it out the same day. A charge that is reversed cancels the licence, as a refund does.

Genie9 Ltd, 20-22 Wenlock Road, London, N1 7GU, United Kingdom, company number 07787114. Contact support or info@genie9.com. The licence agreement has the full terms.