Support
Waddle Up: Penguin Merge · Genie9 LTD · Last updated 31 October 2026
Need help with Waddle Up: Penguin Merge? E-mail support@genie9.com and tell us your phone model and what happened. We usually answer within two working days.
Questions
Where is my progress saved?
On your phone, and a copy on our server. To keep it if you change phones, tap “Save your progress” and sign in with Google or Apple; on the new phone, sign in with the same account.
On your phone, and a copy on our server. To keep it if you change phones, tap “Save your progress” and sign in with Google or Apple; on the new phone, sign in with the same account.
I bought gems but they did not arrive.
Reopen the game while connected to the internet: it checks the purchase with the store again and adds the gems. If they are still missing after an hour, e-mail us the order number from your Google Play or Apple receipt.
Reopen the game while connected to the internet: it checks the purchase with the store again and adds the gems. If they are still missing after an hour, e-mail us the order number from your Google Play or Apple receipt.
How do I get a refund?
Refunds are handled by the store: Google Play (play.google.com, Order history) or Apple (reportaproblem.apple.com).
Refunds are handled by the store: Google Play (play.google.com, Order history) or Apple (reportaproblem.apple.com).
How do I turn off sound or vibration?
Tap the pause button during a level, or open Settings, and switch Sound or Vibration off. The game remembers your choice.
Tap the pause button during a level, or open Settings, and switch Sound or Vibration off. The game remembers your choice.
A level is too hard.
Aim for twins that are close together, use the walls for bank shots, and save a booster for the end. Win a few levels in a row and the next one starts with a free booster. You can also replay earlier levels for coins.
Aim for twins that are close together, use the walls for bank shots, and save a booster for the end. Win a few levels in a row and the next one starts with a free booster. You can also replay earlier levels for coins.
How do I delete my account?
Open Settings in the game and choose Delete account. Everything on our server is erased and the game starts again as a new player. No longer have the game? See Delete your account.
Open Settings in the game and choose Delete account. Everything on our server is erased and the game starts again as a new player. No longer have the game? See Delete your account.
Which phones does it run on?
Android phones from Android 7 and iPhones from iOS 16.4, in portrait.
Android phones from Android 7 and iPhones from iOS 16.4, in portrait.
Privacy and terms
Read the Privacy Policy and the Terms of Use.