Nygma Acceptable Use Policy

1.1 Everyone Who Uses Nygma

This Policy applies to everyone who uses the Service: account holders, people who open a share link, and people who chat with each other in Nygma Chat. One set of rules covers drives, share links and chats.

1.2 Minimum Age: 16

You must be at least 16 years old to use Nygma, including Nygma Chat. If we learn that an account belongs to someone under 16, we will close it.

3.2 Harassment, Threats and Self-Harm

• • Threatening, harassing, bullying, stalking or intimidating anyone
• • Encouraging or assisting suicide, self-harm or eating disorders
• • Publishing someone’s private information to harass or frighten them (doxxing)
• • Trying to contact someone again through Nygma after they have blocked you

3.3 Intimate Images Without Consent

• • Sharing intimate images or videos of anyone without their consent, including fake or altered ones
• • Threatening to share them, or using them to pressure or blackmail anyone

3.4 Terrorism, Violent Extremism and Hate

• • Content that promotes, supports or recruits for terrorism or violent extremism
• • Content that incites violence, or incites hatred against people because of race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, disability or another protected characteristic

3.5 Illegal Goods, Fraud and Scams

• • Buying, selling or arranging illegal goods or services, including weapons and drugs
• • Fraud and scams, identity theft, money laundering, or fake documents and credentials
• • Anything else that is illegal where you are or where the person you share with or chat with is

3.6 Spam and Bulk Invitations

• • Bulk or unsolicited messages, including advertising
• • Sending chat invitations or share links in bulk, or to people who did not ask for them

3.7 Malware and Phishing

• • Sharing or sending malware, viruses, ransomware, spyware or stalkerware
• • Phishing links or pages, or anything designed to take over someone’s device or account or to steal their sign-in codes, passwords, recovery phrases or keys

3.8 Impersonation

• • Pretending to be another person or organisation in a way that misleads, including through the name you show in chats
• • Pretending to be Genie9 or Nygma staff
• • Giving false information when you create an account

3.9 Infringing Content

• • Content that infringes copyright, trade marks or other intellectual property rights
• • Using share links to distribute pirated films, music, software, books or other material you have no right to share

See our Copyright and DMCA Policy.

5.1 Your Sign-In

• • Signing in to Nygma does not use an account password: we send a code to your email, or you use Sign in with Google or Sign in with Apple. Keep your email account and those accounts secure, because whoever controls them can sign in to Nygma as you.
• • On the web you can turn on two-factor authentication with an authenticator app. Keep your backup codes somewhere safe.
• • Your account is personal. Do not share it or transfer it, and tell us at support@genie9.com if you think someone else has access to it.

6.2 How to Report

• • In the app: on any chat contact, tap Report a problem. Pick a reason, add a note if you like, and choose whether to include the recent messages; the report reaches abuse@genie9.com and the other person is not told.
• • By email: abuse@genie9.com, for anything on Nygma, including share links and accounts.
• • Because content is encrypted, we see only what you choose to send us. Tell us what happened and when, include the share link or the name and email the person uses, and, if you are comfortable, add screenshots or forward the messages concerned.
• • Never send us sexual images of children, even to report them. Describe what you saw and where, and report it to the authorities as well — for example the Internet Watch Foundation (UK) or the NCMEC CyberTipline (US).

6.3 What Happens Next

• • We acknowledge reports within 48 hours.
• • We review reports and decide what action to take. We may not be able to tell you the outcome.

8.1 Our Actions

We cannot read encrypted content, so we act on reports, on the information we can see, and on the law. When we have reason to believe this Policy or the law has been broken, we may, at our discretion and without notice:

• • Remove or disable content we can reach — for example, disable share links
• • Limit features, or stop invitations or messages from an account
• • Suspend or close the accounts involved, without notice and without a refund, to the extent the law allows
• • Refuse new accounts from anyone whose account we have closed
• • Preserve the information we hold and report it to the police or other authorities — reports of child sexual abuse material go to the National Crime Agency (UK), the National Center for Missing & Exploited Children (NCMEC, US) or another competent authority
• • Cooperate with lawful requests from police, courts and regulators

8.2 Our Discretion

• • We decide what action is appropriate. We do not have to warn you first, and we do not have to act on every report.
• • If we close an account, you may lose access to everything stored in it. Unless the law requires otherwise, we do not have to keep that data or give you a chance to download it.