About, and updates
Versions, your licence, the device ID, the data folders, the links, Copy diagnostics, and every state of Check for updates.
On this page
Settings ▸ About is where a support conversation starts, and where updates arrive.
What it shows#
At the top: the product name, your edition, and the version and platform, for example 10.0.56 · windows/amd64 (windows/arm64 on Windows on ARM). Beside them, Check for updates.
| Row | What it shows |
|---|---|
| Version | the app's version |
| Agent | the background agent's version and platform, its mode, what started it and its process ID; elevated when it runs as administrator |
| Backup format | .bm2 v4 (SQLite manifest, per-file stream), so support can tell what reads a set |
| Licence | the edition and the masked key, or the trial and its days left, or Free · no key; the devices it is activated on; Manage opens Account |
| Server | the Genie9 server the app talks to, and where that setting came from, normally the standard Genie9 server. A Test server tag appears only when the app points at another server. |
| Device ID | this PC's ID, with Copy. Support may ask for it. Until you sign in or enter a key it says Assigned when you sign in or enter a key. |
| Installed at | the program folder, with Open |
| Data folders | This account (%APPDATA%\GBM AI) and All users (service mode) (%ProgramData%\GBM AI), each with Open |
Links#
- What's new: the release notes for this version, on genie9.com.
- Help centre: this help centre.
- Contact support: the Genie9 support form.
- Website, Licence agreement and Privacy policy.
- Third-party licences: the open-source components built into GBM AI, each with its licence, and the full licence texts.
Copy diagnostics#
Copy diagnostics, at the bottom, puts a short text on the clipboard for a support ticket. It holds the app and agent versions, the platform, the Windows build, this PC's device ID, the agent's mode and state, whether it is elevated, what started it, your edition, the licence source and trial dates, the server, the install folder and the data folder, and the time.
The data folder's path contains your Windows user name, as in D:\Users\Alex\AppData\Roaming\GBM AI. Read the text before you paste it anywhere.
Check for updates#
GBM AI checks by itself two minutes after the background agent starts, and every 24 hours after that. Check for updates checks now. What you can see:
| What you see | What it means |
|---|---|
| You're up to date and Checked with the date and time | nothing newer for your licence |
| A dialog: Version 10.0.57 is available, with What's new, Skip this version, Later and Download and install | a newer version your licence covers. The dialog shows your version, the release date and the download size. |
| Downloading… 42% | the installer is being saved in the updates folder, %APPDATA%\GBM AI\updates (%ProgramData%\GBM AI\updates in service mode) |
| Downloaded and verified. Installing closes the app for a few seconds. and Install now | the file's checksum matched the published one and its signature is Genie9's |
| Version 10.0.57 needs a renewal and Renew updates | it was released after your updates window ended. The message names the newest version you can install. |
Couldn't check for updates. (E-UPD-001) | the server did not answer; try again later |
Skip this version means that version is not offered again. A security update says This update fixes a security issue and cannot be skipped, and has only the install button.
A download that fails its checksum or signature is deleted and never installed (E-UPD-003).
When a verified update is waiting, Settings shows a dot, About shows Install 10.0.57 (downloaded), and the notification-area icon's menu has Update to 10.0.57….
Settings ▸ Advanced ▸ Automatic updates decides how much happens without you:
- Check only: the dialog appears; nothing is downloaded until you press Download and install.
- Download and ask (default): the update is downloaded and verified first, then the dialog asks.
- Download and install automatically: the update is downloaded and installed when no backup is running.
Installing#
Install now closes the app for a few seconds, replaces the app, the background agent and the service together, and reopens the app. Your jobs and backups are untouched. It is refused while a backup is running (E-RUN-002); install when it has finished.
Rolling back#
If the version before this one was also installed from the app, Roll back to 10.0.55 appears under Check for updates. It reinstalls that version from its installer, which is kept in the updates folder. After a version installed by hand from genie9.com there is nothing to roll back to; install the older version's setup from its release page on genie9.com instead.