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Guide 5 of 5Owner, admin or member about 2 min
Reply to a visitor yourself, then hand back to the assistant
The assistant answers what your content answers. When it should not be the one talking, step in.
- 1
Open the conversation
In Conversations, open the thread. The list updates while you have it open, so a new conversation appears at the top without a reload.
- 2
Type your reply
It reaches the visitor at once, captioned with your name and avatar and your team label. The assistant pauses on this conversation — thirty minutes by default; the window is a site setting.
- 3
Hold it, or hand it back
Press Pause AI to keep the assistant out for as long as you like, and Hand back to AI when you are done. While paused, the visitor’s messages still reach you.
- 4
Close it
Set the status to Closed or Archived when the conversation is over. You can reopen it later, and it stays searchable.
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