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Guide 3 of 5Owner or admin about 3 min
Turn on alerts, the daily summary and a webhook
Nothing pings you inside the dashboard, so these are how you find out a visitor wrote to you.
- 1
Open Settings → Notifications
Switch on Email notifications and check the address — it defaults to your account email.
- 2
Tick New conversation alerts
One email per conversation, sent on the visitor’s first real message, carrying the message, the page where known, and a link to reply. An abandoned widget sends nothing.
- 3
Tick Daily summary
Yesterday’s conversations, visitors, leads and the questions asked most, sent once a day in your site’s timezone.
- 4
Add a webhook, on Business or Enterprise
Paste the URL, tick the events — conversation started, message created, lead captured, conversation closed — and press Send test. Copy the signing secret to verify the X-Genie-Signature header; rotate it whenever you like.
- Message created fires for every message, including the assistant’s. On a busy site, leave it unticked unless you need it.