For MSPs & IT Services
Disaster Recovery + Backup for MSPs
Multi-tenant by design. Workspaces isolate every client. Block-level DR, deterministic ransomware canary, and five recovery paths — without an appliance, without a 3-year contract. Sell DR or run it as a managed service for your book.
DR-Only $5/user/mo · Standard $10 · Pro $24 · Enterprise Custom · Annual saves 17%
The pain
Three constraints single-tenant DR products ignore.
MSPs live with problems that per-seat backup tools were never built to solve. BigMind Resilience is built around all three.
Per-client isolation
Your clients can’t see each other’s data, billing, or audit logs. Most "multi-tenant" products mean the vendor’s tenants — not yours — so you end up running a separate vendor account per client, paying setup fees per client, juggling N admin portals.
Appliance & contract lock-in
Appliance models mean you eat hardware refresh cycles every three years. Per-VM SKUs need Windows Server licenses at every site. Both price like the customer is enterprise — your SMB book pays for capabilities your clients don’t need.
Margin pressure
Your customers compare your monthly bill to a $9 cloud-storage line item. You need real differentiation — DR, ransomware defense, a recovery SLA — and you need to ship it without an enterprise margin going to your vendor.
One workspace per client. Fully separated.
Workspaces give every client their own storage quota, policies, audit log, and user list. You move between them from a single sign-on, but each client only ever sees their own — and workspaces are unlimited on Pro, so adding the next client costs you nothing extra.
- Separate storage quotas, policies, and audit logs per client.
- Per-tenant access logs export to CSV or JSON — the evidence your clients hand to their auditors.
- Invite client users with role-based permissions; revoke access in one click.
Click to enlargeWhere BigMind Resilience fits
Five capabilities that matter for MSPs specifically.
Each one maps to a constraint your book actually feels — isolation, an appliance-free footprint, a recovery SLA you can quote, ransomware differentiation, and SaaS coverage your clients already need.
Workspaces for client isolation
One workspace per client — separate storage quotas, policies, audit logs, and user lists. You move between workspaces from a single sign-on; each client only ever sees their own. Workspaces are unlimited on Pro (10 on Standard).
Learn morePer-tenant audit log + reports
Every access logged with user, time, IP, and action. Exportable as CSV or JSON per workspace — the evidence your clients hand to their auditors.
Learn moreCloud-managed, no appliance
No hardware to ship, no refresh cycle, no on-site rack space. New-client onboarding is under five minutes — create the workspace, invite users, push agents.
Learn moreFive recovery paths
Always-Ready VM, Instant Recovery, Cloud Desktop, USB / Full System Restore, and Browse Files. Pick the fastest path for the disaster you’re actually handling.
Learn moreRansomware Canary
Deterministic detection — hashed decoy files, verified every backup, alert on tamper. Mid-attack, before encryption finishes. No ML training window per endpoint.
Learn moreCloud Services backup included
Dropbox, OneDrive, Google Drive, Box, and 18 more cloud connectors — backed up alongside files and DR images in one shared storage pool. No separate cloud-backup product needed.
Learn moreA real answer to “when can we be back up?”
The MSP call you don’t want is “we got hit — when are we back?” BigMind’s recovery paths give you a number instead of a 12-hour rebuild. Always-Ready VM keeps a warm AMI ready in our cloud; Cloud Desktop spins any backup as a Windows VM; cross-hardware restore boots on whatever hardware you have available.
- Always-Ready VM — ~5 min failover, from $8/device/mo (priced by disk size, $8–$65).
- Cloud Desktop — boot any backup as a metered Windows VM at $0.20–$0.40/hr; pay only while it runs.
- Cross-hardware restore uses DISM driver injection so the restore boots on hardware that isn’t the original SKU.
Click to enlargeDeterministic Canary — not an ML training window.
ML detection needs a training window per endpoint and adds per-endpoint cost. BigMind ships deterministic Canary: SHA-256 hashes of decoy files, verified every backup, no ML training, no false-positive flapping. When tamper is detected, the backup chain freezes — your clean restore points stay clean even if an attacker holds the admin credentials.
- Hashed decoy files verified on every backup — alerts mid-attack, before encryption finishes.
- Backup chain freezes on tamper, protecting clean restore points.
- Included in every paid tier — differentiation your clients can sell back to their boss.
Click to enlargeComing Q3 2026 to Resilience Pro
Business-Priority Recovery: drill testing as a managed-service line.
Recovery Plans turn drill testing into a recurring service line for your book. Tag every client machine with a priority group (Identity → Databases → Applications → Files → Endpoints) and run a Recovery Plan to orchestrate the restore in the right order with verification gates between groups. Drill Mode tests it quarterly in an isolated VPC without production impact, and the drill reports become the evidence your compliance-sensitive clients hand to auditors — built once per client, drilled quarterly, billed as a recurring managed-service line.
Pricing for your book
Per user, not per device — with room for your margin.
No appliance. No per-VM SKU. Annual billing saves 17%, and free migration is available from Veeam, Druva, Acronis, or Datto on 50+ seats.
DR-Only
$5/user/mo
200 GB storage pool
Endpoint DR for laptops; budget client tier
Standard
$10/user/mo
500 GB storage pool
Primary tier — DR + Canary + workspaces
Pro
$24/user/mo
1 TB storage pool
Compliance-heavy clients (WORM + DICOM + AI Lens)
Enterprise
Custom
2 TB+ storage pool
Multi-site or strict residency requirements
Become a BigMind Partner
Ready to rebrand and resell? Join the Partner Program.
The Solutions page above is for MSPs evaluating BigMind Resilience as a tool for their book. The Genie9 Partner Program is the upgrade path for MSPs ready to rebrand and resell — with wholesale pricing, white-label dashboards, and co-marketing support.
Wholesale pricing
Tiered from Explorer ($0) up to Enterprise, with wholesale discounts up to 70% on the higher tiers.
White-label dashboards
Your domain and your branding on the client-facing dashboard — the upgrade path beyond default workspace isolation.
Co-marketing support
Co-marketing and partner enablement for MSPs ready to rebrand and resell BigMind Resilience as their own service.
FAQ
MSP questions, answered.
Can we white-label without joining the Partner Program?
Workspaces are isolated by default, so each client only sees their own data, billing, and audit logs. White-label dashboards — your logo, your domain — require the Genie9 Partner Program.
Do we get one bill or one bill per client?
Your choice. Workspaces meter usage independently, so you can consolidate billing into a single invoice or pass through a separate bill per client.
What is "DR-Only"?
DR-Only is $5/user/mo for endpoint disaster recovery plus Ransomware Canary, with no file backup or AI Lens. It is the right tier for clients who only need imaging-level recovery.
Do you support macOS?
Windows and Linux are supported at launch. macOS disaster recovery is on the roadmap.
More solutions
Built for the verticals your clients are in.
Healthcare
HIPAA-compliant infrastructure, WORM retention, and DICOM imaging support.
Learn moreLegal
Matter-based workspaces, immutable retention, and a per-access audit trail.
Learn moreFinancial Services
WORM-immutable retention and exportable audit logs for examiners.
Learn moreCreatives
Large-file backup, versioning, and branded client workspaces.
Learn moreEducation
Per-department workspaces and cost-efficient long-term archives.
Learn moreReady to scale your backup business?
Sell DR or run it as a managed service — multi-tenant from day one, with no appliance and no 3-year contract.